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Customer support

Posted
By Sanjid Rahman
1 min read
  • Call centers
    • Call routing (ie determining wait times) based on caller id history, time of day, call volumes, products owned, churn risk, LTV, etc.
  • Call center message optimization
    • Putting the right data on the operator’s screen
  • Call center volume forecasting
    • predicting call volume for the purposes of staff rostering
Data Science, Use Cases
datascience knowledge
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